Job Title: Workplace Experience Ambassador
Location: Dallas, Texas (On-Site)
Job Summary: We are seeking a polished hospitality professional to elevate the tenant and guest experience in a premier office environment in Uptown Dallas. Our team is looking for someone who can deliver warm, white-glove service while also supporting building operations, tenant programming, and communication during an active period of transformation.
Responsibilities:
- Own the arrival experience for tenants, employees, and visitors by providing a warm welcome, guest escort support, visitor coordination, and a polished front-desk presence.
- Field and resolve a wide range of high-touch service requests, including reservations, transportation, courier and package handling, gifting, and local recommendations, while maintaining discretion and follow-through.
- Support tenant communication, service-request tracking, and coordination with building engineering, janitorial, security, property management, and food and beverage partners to drive timely resolution.
- Plan and deliver tenant programming, events, and amenity-space support, including conference setup, catering coordination, and maintaining guest-facing areas to a white-glove standard.
Required:
- 3-5 years of experience in luxury or high-touch hospitality, such as five-star hotels, private clubs, high-end residential, or premium corporate guest services.
- Minimum 2+ years of successful supervisory or management experience.
- Proficiency with office and building technology, including visitor management systems, work-order/CRM platforms, and MS Office/Outlook.
- Flexibility to support occasional early morning, evening, or event-driven coverage.
- Bachelor's degree, or equivalent experience in hospitality management, communications, or business.
- Experience in a Class-A commercial office, coworking, or mixed-use environment undergoing active renovation or repositioning is required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy