Job Title: Associate Help Desk Specialist
Location: Houston, Texas (On-site)
Job Summary: We are seeking a customer-focused technical support professional to help deliver responsive, accurate, and professional service to end users. This opportunity offers the chance to support a high-volume environment, resolve a wide range of technical issues, and contribute to service improvements and knowledge sharing across the team.
Responsibilities:
- Serve as the first point of contact for customer issues and provide clear, effective resolutions by phone and email.
- Perform advanced troubleshooting for hardware, software, connectivity, access, network, and application-related issues.
- Document incidents, requests, updates, resolutions, and knowledge base content accurately in the ticketing system.
- Support process improvements, team collaboration, end-user training, and escalation of unresolved issues with detailed information.
Required:
- Minimum of 5 years of experience providing support desk or technical support.
- Minimum of 5 years of experience supporting and troubleshooting network connectivity.
- Working knowledge of ITSM systems, remote support tools, Windows 10/11, Microsoft 365, Citrix, and VPN technologies.
- Strong client-facing, verbal, and written communication skills, along with advanced troubleshooting, problem-solving, multitasking, and customer service skills.
- Willingness to work after hours, weekends, holidays, and on-call support as needed.
- Must be eligible to permanently work in the US and have at minimum a high school diploma or GED equivalent.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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