Job Title: Customer/1 Application Architect
Location: Remote
Job Summary:
- We are seeking a senior Application Architect III to provide technical leadership and architectural oversight for projects within the Customer Billing Systems (Customer Service System – Customer/1) platform. The role partners closely with project managers and leads internal and vendor technical resources to deliver complex application solutions.
Responsibilities:
- Lead application architecture and technical design efforts for CSS initiatives
- Provide hands-on technical guidance throughout the SDLC (design through implementation)
- Serve as the technical interface between development teams, vendors, and project management
- Identify application-level risks and support mitigation planning
- Ensure solution quality, performance, and alignment with enterprise standards
- Support system enhancements, integrations, and issue resolution in complex environments
Required:
- 8–10 years of experience with Customer Billing Systems, specifically CSS (Customer/1)
- 8+ years working in a formal SDLC environment
- Experience working in utility or regulated environments
- Strong application architecture and systems integration experience
- Proven experience leading technical teams (internal and vendor)
- Ability to manage and influence vendors and hold them accountable
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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