Job Title: Sr. Customer Support Representative
Location: Bethel, Connecticut (On-Site)
Job Summary: We are seeking a customer-focused professional to manage key accounts, support quote and contract activity, and help ensure smooth order fulfillment from request through delivery. Our team is looking for someone who can build strong client relationships, coordinate across internal functions, and keep customers informed with clear, timely communication.
Responsibilities:
- Manage a portfolio of customer accounts and serve as the primary point of contact for account-related matters.
- Review RFQ/RFP materials, coordinate internal input, and support proposal preparation, negotiations, and approvals.
- Oversee order processing, shipping, logistics, and delivery progress while communicating status updates to stakeholders.
- Track account activity, support customer claims and issue resolution, and provide metrics and status updates to leadership.
Required:
- Bachelor’s degree from an accredited institution with a minimum of three years of experience in account management, contract administration, customer service, project management, quality, or supply chain in a manufacturing, operations, or aerospace environment.
- In lieu of a bachelor’s degree, a high school diploma or GED from an accredited institution with a minimum of 10 years of experience in account management, contract administration, customer service, project management, quality, or supply chain in a manufacturing, operations, or aerospace environment.
- Must be legally authorized to work in the United States without company sponsorship.
- Must be able to work on-site and reside within the immediate geographical area of 50 miles of 90039.
- Must be well organized with a history of managing customer programs and proficient in proposal/contract terms and conditions, preparation, negotiation, and management, including compliance matrices.
- Must have familiarity with major aerospace customers and affiliates, along with leadership, teaming, team problem solving, program management, time management, and proficiency with MS Project, Word, Excel, PowerPoint, MS Outlook, and basic Internet use.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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