Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are recruiting for a Patient Support Specialist – Pgh opportunity supporting patients with access to care and prescription medication reimbursement needs. We are looking for someone who brings strong empathy, clear communication, and a service-minded approach to help create a smooth and reassuring patient experience.
Responsibilities:
- Respond to inbound and outbound phone calls and claims from patients, physicians, and pharmacies.
- Support access-to-care and reimbursement needs while delivering a high level of patient empathy and consumer experience.
- Process claims and answer phones based on volume, and refer escalations to the appropriate internal teams when needed.
- Collaborate with Program Management, IT, and other Patient Support teams to help resolve issues and perform other assigned tasks.
Required:
- High School diploma or GED required.
- 1+ years of healthcare or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, customer focus, adaptability, empathy, and emotional intelligence are essential.
- Experience with any third-party system such as SelectRx, Pro-Care, or FSV is a plus, as is experience with call center software such as Five9 or In-Contact.
- Fluent English/Spanish speaking ability is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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